IRB to launch an upgraded phone system November 6, 2023

The Immigration and Refugee Board of Canada (IRB) is upgrading its external phone system on Monday, November 6, 2023.

The improvements to the phone system infrastructure will enhance the caller experience. Callers will continue to contact the IRB using the numbers available on the Board's website.

The upgraded phone system will help us better manage our growing call volume while continuing to deliver the best possible service.