Regions


Warning – fraudulent phone calls

If you received a call from someone claiming to be from the IRB and asking you for money, or payment of any kind, it's a scam. The IRB will never ask you for money. Please report the call to the Canadian Anti-Fraud Centre at 1-888-495-8501. If you are a victim of this scam, please call your local police.

Starting November 15, 2024, mail delivery is disrupted

Mail delivery to and from the IRB may be temporarily affected by a Canada Post disruption.

Mail delivery disruptions - November 15, 2024 provides more information on how this may affect you, and how to provide documents during this time.​

The IRB has a new national toll-free number: 1-833-931-5121

Call 1-833-931-5121 to reach any of the IRB's divisions or the My Case help desk. Toll-free from anywhere in Canada.

Be sure to update your phone contacts: our old numbers used to reach the divisions will be taken out of service gradually.

Expand the sections below for detailed contact information for your region.

Eastern

Areas of Coverage:

  • Quebec
  • New Brunswick
  • Nova Scotia
  • Prince Edward Island
  • Newfoundland and Labrador
  • Nunavut
  • Kingston (Ontario)
  • Ottawa (Ontario)

Refugee Protection Division, Refugee Appeal Division, Immigration Division and Immigration Appeal Division

Guy-Favreau Complex
200 René-Lévesque Blvd. West, East Tower, Room 102
Montréal, Quebec
H2Z 1X4  

Immigration Division 

Please call 514-283-7733 or 1-833-931-5121 with all general inquiries.
You may email the regional office at Mtl.Fax606-SI@irb-cisr.gc.ca if you include your file number (starting with 0018-) in the Subject line.  

Telephone

514-283-7733 or 1-833-931-5121
   

Fax

Refugee Protection Division, Immigration Appeal Division: 514-283-0164  

Immigration Division: 514-496-2252
  

Refugee Appeal Division: 514-283-0164
  

Email

Immigration Appeal Division: IRB.IAD-E-SAI.CISR@irb-cisr.gc.ca  

Refugee Appeal Division: IRB.RAD-E-SAR.CISR@irb-cisr.gc.ca
  

Refugee Protection Division: RPDEastern-SPRest@irb-cisr.gc.ca
The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.   


    

Central

Areas of Coverage:

  • Ontario (except Ottawa and Kingston)

Refugee Protection Division, Refugee Appeal Division & Immigration Appeal Division

25 St. Clair Ave E, Suite 200
Toronto, Ontario
M4T 0A8   

Telephone: 416-954-1000 or 1-833-931-5121   

Immigration Division

385 Rexdale Blvd.
Etobicoke, Ontario
M9W 1R9   

Telephone number: 1-833-931-5121    

You may email the regional office at IRB.TorontoID-SIToronto.CISR@irb-cisr.gc.ca if you include your file number (starting with 0003-) in the Subject line.   

Fax

Refugee Protection Division & Immigration Appeal Division: 416-954-1165, 416-973-9307 or 416-973-4013  

Refugee Appeal Division: 416-954-1511  

Immigration Division: 416-744-4274  

Email

Immigration Appeal Division: IRB.IAD-C-SAI.CISR@irb-cisr.gc.ca  

Refugee Appeal Division: IRB.RAD-C-SAR.CISR@irb-cisr.gc.ca  

Refugee Protection Division: RPDCentral-SPRcentre@irb-cisr.gc.ca
The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.   

    

Western

All related documentation for proceedings must be sent to the Vancouver office.   

Areas of Coverage:

  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Yukon
  • Northwest Territories

300 West Georgia Street, Suite 1600
Library Square
Vancouver, B.C.
V6B 6C9   

Immigration Division

Please call 604-666-5946 or 1-833-931-5121 with all general inquiries.
You may email the regional office at IRB.Western_ID_detentions-ouest_SI_detention.CISR@irb-cisr.gc.ca if you include your file number (starting with 0001-) in the Subject line.   

Telephone

604-666-5946 or 1-833-931-5121
   

Fax

604-666-3043   

Refugee Appeals: 604-666-9870   

Email

Immigration Appeal Division: IRB.IAD-WO-SAI.CISR@irb-cisr.gc.ca   

Refugee Appeal Division: IRB.RAD-W-O-SAR.CISR@irb-cisr.gc.ca   

Refugee Protection Division: RPDWestern-SPRouest@irb-cisr.gc.ca
The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.