Important update regarding epost Connect™

​​​Notice: Important update regarding the Immigration and Refugee Board of Canada's (IRB) recent notice on its expanded use of epost Connect™.

The transition to the expanded use of epost Connect™ resulted in the accidental deletion of accounts that were created prior to June 22, 2020. Accounts created after June 22, 2020 were not affected.

All those with deleted accounts will need to re-register.

Documents that were submitted to the IRB through epost Connect™ on or after June 17, 2020 should be resubmitted. This is to ensure that all documentation has been accurately processed.

Any questions regarding epost Connect™ should be directed to the contact in your region:

Following re-registration and the opening of a new epost Connect™ conversation, document submission can resume.

The Board regrets any inconvenience this may have caused. ​