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The IRB’s quality assurance framework for decision-makers is depicted by a series of five chevrons sequentially aligned to illustrate how each section of the framework leads to the next as a cycle of continual improvement. The sections are PLAN, DO, MONITOR & MEASURE, and ADJUST and contain the key activities of each section. Finally, all sections are underpinned by Stakeholder Engagement which takes place throughout the process with specific impacts to the activities under the PLAN and DO sections.
The PLAN section includes the following activities:
- Identify and prioritize training and mentoring needs
- Identify and prioritize quality evaluation and audit plan
- Identify adjudicative strategies
The DO section includes the following activities:
- Merit based recruitment
- Training for new members
- Professional development
- Mentorship
- Reasons review by Legal Services
- Adjudicative and support tools
- Adjudicative Consistency Groups
- Specialized teams/training, specifically Gender-related claims. (Note this initiative is to be implemented in fiscal year 2020-21)
The MONITOR section includes the following activities:
- Performance management
- Internal and external reporting
- Appeal and/or judicial review
- Review higher court decisions
- Quality Centres (Note this initiative is to be implemented in fiscal year 2020-21)
The MEASURE section includes the following activities:
- Third-party reviews
- Internal evaluations
- External audits
- Results of member complaints
The ADJUST section includes the following activities:
- Develop and implement management action plans (Audits, third-party reviews)
- Revise training programs
- Develop and implement adjudicative strategies
- Individual remedial programs